The best VoIP software and hardware can make your business communication incredibly efficient. A good VoIP setup requires a fast Internet connection over Wi-Fi or a wired network to avoid audio delay and dropouts. This post from Ooma takes you step by step through the process of VoIP phones. It’s also a good idea to perform a VoIP speed test before installing the system.
Configure Call Forwarding
Depending on the forwarding rules, calls can be routed sequentially or simultaneously. For example, a call can be configured to go first to the desk phone, then to the mobile app (or web phone), and finally to voicemail. This feature is especially helpful for business travel and remote workers.
VoIP relies on your internet connection, so optimizing your network for peak traffic is important. Start by running a VoIP speed test. It would help if you used a wired connection instead of Wi-Fi. This will help reduce jitter and packet loss that can lead to choppy audio.
Choose a business VoIP provider that offers advanced call forwarding, unified communications, and other features that eliminate silos and boost team productivity.
Set Up Voicemail
With a VoIP phone system, businesses can set up customized voicemail greetings for their team members. These can include their names, contact number, and business hours.
To ensure that VoIP works smoothly, it’s essential to have a strong internet connection. This is because the VoIP system uses the same internet connection you use to get online.
VoIP calls might experience problems such as choppy sound, long pauses, one-way audio, and echoing if you need more bandwidth. A VoIP speed test can help you diagnose the problem and find a solution.
Businesses can improve their VoIP call quality by prioritizing voice traffic. This will help reduce call interruptions and improve call clarity. This is easy to do with VoIP software prioritizing voice traffic, which has an intuitive user interface and a mobile app.
Set Up Call Waiting
VoIP is gaining popularity as a simpler, more efficient, and safer communication method. Its cloud-based technology offers many benefits, quickly becoming more attractive to households and businesses alike.
However, VoIP has challenges, including sound quality issues that can seriously affect business operations. VoIP (quality of service) network optimization helps mitigate these problems by prioritizing voice traffic over other network data, ensuring consistent and superior call quality end-to-end. Learn how to use VoIP quality of service best practices for optimum performance. Activating this feature is easy through the dashboard of your provider. Depending on your preference, it will automatically send the incoming call to your video or voicemail. You can also change the default options through your web-based utility to decide how a waiting call should be handled.
Set Up Call Forwarding to Mobile
If you’ve worked in an office or watched a business-centered TV show, you’ve probably seen people transfer calls to other phones. VoIP makes this a simple process that offers fine-grained control through policies and schedules.
For example, call forwarding to mobile allows employees to accept calls on their cell phones if they’re on the go without missing important client meetings. Depending on your business, you may also want to have calls forwarded to a web phone if you work from home or a virtual private network (VPN) app if you’re overseas.
Since VoIP depends on the internet, you’ll need a high-speed connection to handle the traffic. Use a speed test to determine your current bandwidth capabilities and ensure your router and office data network are configured properly for optimal VoIP performance.
Set Up Caller ID
Adding VoIP features like caller ID to your custom business phone system is simple. You can add it to your call flow or use the application with your VoIP provider to manage it.
Optimize your office setup for VoIP by ensuring the internet speed, router hardware, and data network configuration can handle VoIP traffic. Run a VoIP speed test to see if your internet connection is up for the task, and consider using wired connections instead of Wi-Fi where possible.
Another way to get the most out of your VoIP technology is to use a virtual phone solution that uses business apps on your desktop or mobile device. This eliminates the need for clunky desk phones and allows your team to work from anywhere with an internet connection.